1. Who we are

Freshul (“Freshul”, “we”, “us”, “our”) is a salon, spa and aesthetics booking platform operated by Freshul International, Flat 111, Tower 19, Precinct 19, Bahria Towers, Bahria Twon Karachi. Freshul connects customers who want to book beauty and wellness services with business partners (salons, spas and aesthetic clinics, referred to in the app as vendors or business partners).

This Privacy Policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and the rights and choices you have. It applies to the Freshul mobile app, our website, and our related services.

By using Freshul you agree to this Policy. If you do not agree, please do not use the app.

Information We Collect

2. The data we collect

2.1 Information you give us

Account & profile (all users)

• Full name (first and last name)
• Email address
• Phone number
• Password — stored only as a secure one-way hash; we never store your password in readable form
• Profile photo (optional)
• City / country and your preferred language and currency

If you sign in with Google: we receive your name, email address and profile picture from your Google account. We do not receive your Google password.

Business partner (vendor) information

• Business/salon name, business type (Salon / Spa / Aesthetics) and description
• Business address, city, country and map location (latitude/longitude pin)
• Opening hours and the gender of clientele served
• Business photos and gallery images
• Services offered, durations, prices, packages, deals and offers
• Payout and commission-payment details you submit, including any payment proof images you upload

Bookings and transactions

• Services selected, date and time, number of guests, and any notes
• Booking status and history (upcoming, completed, cancelled, no-show, rescheduled)
• Amounts, currency, discounts, promo codes, loyalty rewards and commission records

Content you create

• Reviews and star ratings you leave for a business
• Messages you send through in-app chat between customers and business partners
• Photos you upload (profile picture, business photos, payment proofs)

Support communications — messages, reports or requests you send us, and our replies.

2.2 Information we collect automatically

Location data — see Section 4 for full detail, including background location.

Device and technical data

• Device type and model, operating system and app version
• IP address and the approximate region derived from it
• Push notification token (a device identifier used only to deliver notifications)
• Timestamps of requests and actions in the app

Usage and diagnostics

• Screens visited, features used, searches performed, and listings viewed or tapped
• Crash reports, error logs and performance data, which may include a user identifier so we can trace and fix a fault affecting your account
• For business partners running a sponsored listing: impressions, clicks and resulting bookings

2.3 Data we do not collect

• We do not collect your full payment card number, CVV or bank credentials. Where online card payment is enabled, card details are entered with and processed by our regulated payment provider — they never reach or get stored on Freshul servers.
• We do not sell your personal data to anyone.
• We do not use your data for third-party advertising networks.

3. How we use your data

Our legal bases (where such laws apply): performing our contract with you (bookings, accounts), your consent (location, notifications, marketing), our legitimate interests (security, fraud prevention, improving the service), and compliance with legal obligations.

4. Location data — including background location

Location is central to Freshul, so we explain it in full.

4.1 Foreground (while using the app)

With your permission we use your device’s precise or approximate location to:

• show salons and spas near you and the distance to each one;
• sort results by “nearest”;
• let a business partner set their exact salon pin on the map during sign-up.

4.2 Background location — what it is and why we ask

Freshul may ask for the “Allow all the time” (background) location permission. If you grant it, Freshul can check your location even when the app is closed or not in use, for one purpose only:

• Background location is used only around the time of a confirmed, upcoming booking. It is not used when you have no upcoming booking.
• It powers a geofence — when you come within a short distance of the salon you booked, we notify that salon that you are arriving.
• We do not use background location for advertising, profiling or continuous tracking of your movements, and we do not sell or share your location history.

Background location is optional. The app works fully without it — you simply won’t get the automatic “customer is arriving” feature. You can grant or revoke it at any time in Android Settings → Apps → Freshul → Permissions → Location, by choosing “Allow only while using the app” or “Don’t allow”.

4.3 Turning location off entirely

You can deny or revoke all location access in your device settings. Freshul will still work; we will ask you to pick a city manually instead of detecting nearby businesses automatically.

5. Push notifications

We use notifications to tell you about bookings, chat messages, reminders and important account activity. To deliver them we store a push token for your device and send the message through Google’s Firebase Cloud Messaging.

You can turn notifications off at any time in Android Settings → Apps → Freshul → Notifications. Turning them off does not delete your account or bookings, but you may miss time-sensitive updates such as a booking confirmation or cancellation.

6. Camera and photos

Freshul asks for access to your camera and photo library only when you choose to upload an image — for example, setting your profile picture, adding business/salon photos, or attaching a commission-payment proof. We access only the images you explicitly select; we do not browse or upload your gallery in the background.

7. Who we share data with

We do not sell your data. We share it only in these situations:

a) Between customers and business partners (the core of the service). When you book, the business partner receives the details needed to serve you: your name, profile photo, contact details as required to fulfil the booking, the services booked, date/time and any notes, plus your chat messages. When you leave a review, your name, photo and review are shown publicly on that business’s profile.

b) Google, for specific app functions.

• Google Maps — to display maps and the location being shown.
• Firebase Cloud Messaging — to deliver push notifications to your device.
• Google Sign-In — if you choose to sign in with Google.

Google processes this data under its own privacy policy: https://policies.google.com/privacy

c) Payment provider. If online payment is enabled for your booking, the payment is processed by our regulated payment provider, who handles your card data directly under their own privacy policy.

d) Legal and safety. We may disclose data where required by law, court order or a lawful request from a public authority, or where necessary to investigate fraud, protect our rights, or protect the safety of users.

e) Business transfer. If Freshul is involved in a merger, acquisition or sale of assets, your data may be transferred; we will notify you before it becomes subject to a different policy.

8. Where your data is stored and how we protect it

Your data is stored on our own servers. We protect it with measures including:

• Encryption in transit — all traffic between the app and our servers uses HTTPS/TLS.
• Hashed passwords — stored using a strong one-way hash and never readable by us.
• Authenticated access — access tokens with expiry, plus role-based permissions so staff and business partners only see what they need.
• Restricted administrative access and audit logging of administrative actions.
• Regular encrypted backups so your data can be restored after an incident.

No system can be guaranteed perfectly secure, but we work to protect your data and will notify you and the relevant authority of a personal-data breach where the law requires it.

9. How long we keep data

When data is no longer needed, we delete it or irreversibly anonymise it.

10. Your rights and choices

Depending on where you live you may have the right to:

• access the personal data we hold about you;
• correct inaccurate data (most of it is editable in the app under Account / Business Profile);
• delete your account and personal data (see Section 11);
• object to or restrict certain processing;
• withdraw consent at any time (location, notifications) via your device settings;
• request a copy of your data in a portable format;
• complain to your local data protection authority.

To exercise any of these, contact us at support@freshul.com. We respond within the period required by applicable law. We may need to verify your identity first.

11. Deleting your account and data

You can request deletion of your Freshul account and associated personal data at any time:

1. In the app: Account → Settings → Delete account, or
2. By email: send a request from your registered email address to  support@freshul.com with the subject “Delete my account”.

On deletion we remove or irreversibly anonymise your profile, photos, chat messages and saved preferences. We may retain a limited record of completed bookings, payments and commission for as long as tax, accounting or legal obligations require, and we may keep anonymised reviews that no longer identify you.

12. Children

Freshul is not intended for children under 10 – 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at  support@freshul.com and we will delete it.

13. Business partners’ responsibilities

If you use Freshul as a business partner, you also handle customer personal data (names, contact details, booking history) to deliver your services. You agree to use that data only to fulfil bookings and provide your services, to keep it secure and confidential, and not to market to, sell, or otherwise misuse customer data obtained through Freshul.

14. International use

Freshul currently operates in Pakistan If you access it from elsewhere, your data may be transferred to and processed on our servers in the country where they are hosted, which may have different data-protection laws. We apply this Policy wherever your data is processed.

15. Changes to this Policy

We may update this Policy as the app evolves or the law changes. We will update the “Last updated” date above and, for significant changes, notify you in the app or by email. Continuing to use Freshul after a change means you accept the updated Policy.

16. Contact us

Freshul
Flat 111, Tower 19, Precinct 19, Bahria Towers, Bahria Twon Karachi
Email: support@freshul.com
Website: https://freshul.com