Partner Terms & Conditions

These Partner Terms & Conditions (“Partner Terms”) apply to all salons, spas, aesthetic clinics, barbershops, beauty professionals, and other businesses (“Partners”) using Freshul to receive and manage customer bookings.

By registering as a Freshul Partner, you agree to comply with the following terms.

1. Partnership Agreement

By joining Freshul, you agree to maintain accurate business information, provide professional services, and comply with all Freshul policies and applicable laws.

Freshul reserves the right to suspend or terminate any Partner account that violates these Terms.

2. Commission

• Freshul charges a 10% commission on every successfully completed booking.

• Commission is only applicable after a booking has been completed.

• Freshul reserves the right to revise commission rates in the future with prior notice.

3. Commission Payments

Partners are responsible for paying all outstanding commissions within the specified payment period.

Failure to pay commissions on time may result in:

• Late payment penalties

• Temporary account suspension

• Permanent account termination

• Legal recovery of outstanding dues where applicable

4. Booking Requests

When your business is Online, booking requests will be sent to your account.

Each booking request must be:

• Accepted within 2 minutes

• Rejected if unavailable

• Or rescheduled by offering an available time slot

If no action is taken within the response window, the booking request may expire automatically.

5. Online Availability

To receive bookings, Partners must manually enable their Online Status using the availability toggle within the Freshul Partner App.

If the Partner:

• Switches to Customer Mode, or

• Turns Online Status OFF,

the Partner will not receive any new booking requests until they become available again.

6. Accepted Bookings

Once a booking has been accepted:

• The Partner must honor the appointment.

• The booking cannot be cancelled by the Partner except in verified emergency situations approved by Freshul.

• Repeated cancellations after acceptance may result in penalties, lower business rankings, temporary suspension, or permanent account termination.

7. Customer Arrival & Geofencing

Freshul uses location verification (geofencing) to help confirm customer arrival.

If customer arrival is successfully verified through Freshul’s system:

• The Partner must provide the booked service.

• The Partner must not cancel the booking.

• The Partner must not incorrectly mark the customer as a No-Show.

Any attempt to misuse the booking process or submit false booking statuses may result in financial penalties, removal of promotional benefits, temporary suspension, or permanent account termination.

8. No-Show Policy

If a customer fails to attend their appointment, the Partner must mark the booking as No-Show within 24 hours.

Failure to report a genuine No-Show within this timeframe may result in the booking being treated as completed, and the applicable commission may be charged.

Repeated failure to manage booking statuses accurately may affect account standing.

9. Direct Customer Contact

Freshul invests significant resources in marketing, technology, and customer acquisition.

Partners agree that customers introduced through Freshul are part of the Freshul ecosystem.

Partners must not:

• Encourage customers to book future appointments outside Freshul.

• Circumvent Freshul to avoid commissions.

• Request customers to contact them directly for future bookings.

• Process Freshul-generated bookings outside the Freshul platform.

Any attempt to bypass the platform may result in immediate investigation and may lead to permanent account suspension or termination.

10. Additional Services (Upselling)

If a customer purchases additional services during an existing Freshul booking, the Partner agrees to add those services through the Freshul platform rather than completing the transaction outside the app.

This helps maintain accurate booking records, ensures transparency, and allows both customers and Partners to benefit from Freshul’s features and rewards.

11. Sponsorship & Featured Listings

Partners may purchase Sponsored Listings to increase visibility.

Sponsored businesses are promoted primarily to customers within the relevant service area based on the Partner’s registered business location and nearby search results.

Freshul does not guarantee a fixed ranking, as visibility may also depend on relevance, customer preferences, availability, and platform algorithms.

12. Growth Rewards

Freshul may reward Partners who actively grow their business through the platform.

Partners who successfully upsell additional services through Freshul may become eligible for promotional benefits, including complimentary Sponsored Listing vouchers or other marketing incentives, subject to campaign terms.

13. Business Standards

Partners agree to:

• Deliver services professionally.

• Maintain accurate pricing and availability.

• Treat customers respectfully.

• Maintain proper hygiene and safety standards.

• Provide the services advertised on Freshul.

• Keep business hours updated.

14. Fraud & Misuse

The following activities are strictly prohibited:

• Fake bookings.

• Fake No-Show reports.

• False service completion.

• Manipulating customer reviews.

• Sharing misleading business information.

• Attempting to avoid Freshul commissions.

• Creating duplicate business accounts.

Such activities may result in immediate account suspension, permanent removal, financial penalties, and legal action where applicable.

15. Account Suspension & Termination

Freshul reserves the right to suspend or permanently terminate any Partner account that violates these Terms, repeatedly fails to meet service standards, engages in fraudulent activity, or damages the trust and integrity of the platform.

16. Changes to Partner Terms

Freshul may update these Partner Terms from time to time. Any changes will become effective upon publication within the platform or on our website. Continued use of Freshul constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Partner Terms & Conditions, please contact Freshul through our official support channels.

Our goal is to build long-term partnerships based on transparency, fairness, and mutual growth. Together, we can create a better beauty and wellness experience for everyone.