Customers
Support > Customers
Frequently Asked Questions
What is Freshul?
Freshul is a beauty and wellness booking platform that connects customers with trusted salons, spas, and aesthetic clinics.
Is Freshul available 24/7?
Yes. You can browse businesses and make bookings anytime through the Freshul app or website.
Is Freshul available internationally?
Freshul is expanding globally, and service availability depends on your location.
Account & Profile
How do I create a Freshul account?
Create your account using your mobile number or email address and complete the verification process.
Can I login with Gmail?
Yes, you can directly login with your google gmail account.
Can I change my phone number or email address?
Yes. You can update your account information anytime from your Profile Settings.
Bookings
How do I book an appointment?
Search for a salon, spa, or aesthetic clinic, select your preferred service, choose an available time, and confirm your booking.
How will I know if my booking is confirmed?
You’ll receive a notification once the business accepts your booking request.
Can I cancel or reschedule my booking?
Yes. You can cancel or reschedule your appointment according to the business’s cancellation policy.
What happens if I miss my appointment?
Your booking may be marked as a No-Show. Repeated No-Shows may affect your booking privileges.
Can I book appointments for someone else?
Yes. Simply enter the correct customer details during booking.
Payments & Pricing
Does Freshul charge customers for booking appointments?
No. Booking through Freshul is free unless otherwise stated.
Are the listed prices final?
Prices are provided by each business. Additional services requested during your visit may result in extra charges.
Is my payment information secure?
Yes. Freshul uses trusted payment providers and industry-standard security measures to protect your payment information.
Services
Can I choose my preferred staff member?
Yes, if the business offers staff selection.
Can I add additional services after booking?
Yes. Subject to availability, additional services can be added through the Freshul platform during your appointment.
Why are some services unavailable?
Availability depends on the business schedule, staff availability, and operating hours.
Reviews & Ratings
Can I leave a review after my appointment?
Yes. After your booking is completed, you’ll be able to rate your experience and leave feedback.
Can I edit or delete my review?
You may edit your review within the permitted timeframe. Freshul may remove reviews that violate our Community Guidelines.
Location & Discovery
How can I find businesses near me?
Enable location permissions to discover nearby salons, spas, and aesthetic clinics.
Why can't I see businesses in my area?
Freshul may not yet have partner businesses available in your location. We’re continuously expanding our network.
Promotions & Rewards
How do I use a promo code?
Enter your promo code during checkout before confirming your booking.
Do reward points expire?
Reward points and promotional offers may have expiry dates. Please refer to the specific promotion’s terms.
Can I combine multiple offers?
Unless stated otherwise, only one promotion or voucher can be applied per booking.
Support & Safety
How do I report a problem with my booking?
Open the booking details in the app and contact Freshul Support, or reach out through our official support channels.
What should I do if the business refuses my confirmed booking?
Contact Freshul immediately. Our Support team will investigate the issue and help resolve it.
How can I report inappropriate behavior?
You can report any inappropriate conduct directly through the app or by contacting Freshul Support.
How do I contact Freshul Support?
You can go on Contact us page and submit your issue, Otherwise you can contact us through our customer support chat in app. Our Customer Support team is available to assist you with booking issues, account questions, payments, and general inquiries.