Business Partners
Support > Business Partners
Getting Started
How do I become a Freshul Partner?
Create a Partner account, submit your business details, complete the verification process, and wait for approval from the Freshul team.
Is there any joining fee?
No. Freshul does not charge any joining fee to become a Business Partner.
What businesses can join Freshul?
Salons, spas, aesthetic clinics, barbershops, beauty professionals, and other eligible beauty & wellness businesses can apply.
Account & Availability
How do I start receiving bookings?
Turn your Online Status ON from the Partner App. Once you’re online, you’ll begin receiving booking requests.
What happens if my Online Status is OFF?
You won’t receive any new booking requests until you enable Online Status again.
Why am I not receiving bookings?
Make sure your Online Status is ON, your business profile is complete, and you’re using Partner Mode instead of Customer Mode.
What happens if I'm using Customer Mode?
While you’re in Customer Mode, booking requests won’t be sent to your Partner account. You don’t receive booking requests.
Booking Management
How long do I have to respond to a booking request?
You have 2 minutes to accept, reject, or reschedule the booking request before it expires.
Can I reschedule a booking?
Yes. If the requested time isn’t available, you can offer the customer another available time slot.
Can I cancel a booking after accepting it?
No. Once you accept a booking, you’re expected to honor the appointment. Cancelling accepted bookings without a valid reason may lead to penalties or account restrictions.
Can I cancel the booking after the customer arrives?
No. Once customer arrival is verified, the booking cannot be cancelled or marked as a No-Show. Freshul uses geofencing and booking verification to help confirm customer arrival.
Commission & Payments
How much commission does Freshul charge?
Freshul charges a 10% commission only on successfully completed bookings.
When is commission charged?
Commission is charged only after the booking has been successfully completed.
What happens if I don't pay my commission on time?
Late payments may result in penalties, temporary account suspension, or permanent account termination if outstanding balances remain unpaid.
No-Show Policy
What should I do if the customer doesn't arrive?
If a customer doesn’t attend the appointment, you must mark the booking as No-Show within 24 hours.
What happens if I don't report a No-Show?
If a genuine No-Show isn’t reported within 24 hours, the booking may be treated as completed and the applicable commission may be charged.
Additional Services
Can I sell additional services to customers?
Yes. Additional services can be offered during the appointment, but they must be added through the Freshul platform.
Can I process additional services outside Freshul?
No. Services provided to Freshul customers should be processed through the Freshul platform. Attempts to bypass the platform may result in account suspension or termination.
Customers & Platform Policy
Can I ask Freshul customers to book directly with me next time?
No. Customers acquired through Freshul must continue booking through the Freshul platform. Encouraging direct offline bookings to avoid commissions is a violation of the Partner Agreement.
Can I share my personal contact details for future bookings?
No, Partners must not encourage Freshul customers to bypass the platform for future appointments.
Sponsored Listings
How do Sponsored Listings work?
Sponsored Listings increase your business visibility and are primarily shown to nearby customers based on your registered business location and search relevance.
Will Sponsored Listings guarantee the #1 position?
No. Visibility depends on several factors, including customer location, relevance, availability, and platform algorithms.
Can I earn free Sponsored Listings?
Yes. Freshul may reward eligible Partners with complimentary Sponsored Listing vouchers through selected campaigns and growth initiatives.
Account & Compliance
Can Freshul suspend my account?
Yes. Accounts may be suspended or permanently terminated for fraud, repeated policy violations, fake bookings, false No-Show reports, unpaid commissions, or attempts to bypass the Freshul platform.
How can I contact Partner Support?
Our Partner Support team is available to help with onboarding, bookings, commissions, payments, account issues, and technical assistance through Freshul’s official support channels.