App Issues

Support > App Issues

Login & Account

Make sure you’re using the correct mobile number or email address. If the issue persists, reset your password or contact Freshul Support

Check your network connection and ensure your contact information is correct. You can request a new verification code after the waiting period.

Accounts may be temporarily restricted for security reasons or policy violations. Contact Freshul Support if you believe this was done in error

Booking Issues

Refresh the app or check your Booking History. If your booking is still missing, contact Freshul Support

Some bookings require approval from the business. You’ll receive a notification once your booking has been accepted or updated

Occasionally, bookings may be cancelled due to business availability or unforeseen circumstances. You can choose another available time or business

App Performance

Make sure you’re using the latest version of Freshul, restart the app, and check your internet connection

Update the app to the latest version. If the issue continues, reinstall the app and try again

Ensure your app is updated and required permissions are enabled. If the issue remains, contact Freshul Support

Location Issues

Enable location services and grant Freshul permission to access your location

Check your device’s GPS settings and internet connection before trying again

Notifications

Verify that notifications are enabled both in the Freshul app and your device settings

Ensure marketing notifications are enabled in your notification preferences

Technical Support

You can report bugs or technical problems through Freshul Support directly from the app or our official support channels

Include screenshots, your device model, operating system version, app version, and a brief description of the problem to help us investigate more quickly