Support & Safety
Support > Support & Safety
Customer Safety
Is Freshul a service provider?
No. Freshul is a technology platform that connects customers with independent beauty and wellness businesses.
How does Freshul help provide a safe booking experience?
We verify business information where applicable, use secure booking technology, and continuously monitor platform quality to improve customer confidence.
What should I do if I have a negative experience?
Report the issue through Freshul Support as soon as possible. Our team will investigate and take appropriate action where necessary.
Reporting Issues
How do I report a business?
Open the booking details and contact Freshul Support with the relevant information.
How do I report inappropriate behavior?
You can report inappropriate behavior, harassment, fraud, or safety concerns through the Freshul app or our official support channels.
Can Freshul remove businesses from the platform?
Yes. Businesses that repeatedly violate our policies or fail to maintain platform standards may be suspended or permanently removed.
Account Security
How can I keep my account secure?
Use a strong password, keep your verification details private, and never share your account credentials.
What should I do if I think someone accessed my account?
Immediately change your password and contact Freshul Support for assistance.
Privacy
Is my personal information protected?
Yes. Freshul protects your personal information in accordance with our Privacy Policy and applicable data protection standards.
Does Freshul share my personal information?
Only the information necessary to complete your booking is shared with the selected business.
Customer Support
How can I contact Freshul Support?
Our support team is available through the Freshul app, website, and official communication channels.
How long does it take to receive a response?
Response times vary depending on the nature of your request, but our team works to respond as quickly as possible.