Welcome to Freshul.

These Terms & Conditions (“Terms”) govern your access to and use of the Freshul website, mobile application, and related services. By creating an account, accessing, or using Freshul, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

About Freshul

Freshul is a beauty and wellness booking platform that connects customers with salons, spas, aesthetic clinics, and other beauty businesses. Freshul provides technology to facilitate bookings but does not directly provide beauty or wellness services unless explicitly stated.

Eligibility

To use Freshul, you must:

• Be at least 18 years of age or have permission from a parent or legal guardian.

• Provide accurate and up-to-date information.

• Maintain the security of your account credentials.

• Use the platform in accordance with applicable laws.

You are responsible for all activities carried out through your account.

User Accounts

When creating an account, you agree to:

• Provide truthful information.

• Keep your login credentials confidential.

• Update your profile whenever your information changes.

• Notify Freshul immediately if you suspect unauthorized access to your account.

Freshul reserves the right to suspend or terminate accounts that violate these Terms.

Bookings

Freshul allows customers to search, compare, and book appointments with participating businesses.

By making a booking, you agree to:

• Arrive on time for your appointment.

• Provide accurate booking information.

• Respect the policies of the selected business.

• Pay any applicable service charges or booking fees.

Businesses are responsible for delivering the booked services.

Booking Confirmation

Certain bookings may require confirmation by the business before becoming final.

Freshul may send booking confirmations, reminders, OTP verification, or other notifications to improve the booking experience.

Cancellations & No-Shows

Customers should cancel appointments within the cancellation period set by the business whenever possible.

Repeated no-shows, fraudulent bookings, or misuse of the booking system may result in temporary or permanent account restrictions.

Businesses are responsible for their own cancellation policies where applicable.

Payments

Freshul may facilitate online payments through trusted third-party payment providers.

Payment processing, refunds, and transaction security may also be subject to the terms of the respective payment provider.

Freshul does not store complete debit or credit card information.

Business Partners

Business partners using Freshul agree to:

• Maintain accurate business information.

• Keep service prices and availability up to date.

• Deliver services professionally.

• Honor confirmed bookings.

• Comply with all applicable laws and regulations.

• Avoid misleading or fraudulent practices.

Freshul reserves the right to suspend or remove businesses that violate platform policies.

Platform Fees

Freshul may charge service fees, commissions, promotional fees, or other charges for certain services.

Applicable fees will be communicated transparently before they become effective.

Freshul does not impose hidden charges.

Reviews & Ratings

Customers may submit honest reviews and ratings based on genuine experiences.

Freshul reserves the right to remove reviews that contain:

• False or misleading information

• Offensive language

• Harassment or hate speech

• Spam or promotional content

• Content that violates applicable laws

Acceptable Use

Users must not:

• Create fake accounts.

• Submit fraudulent bookings.

• Abuse promotional offers.

• Attempt to access unauthorized areas of the platform.

• Upload malicious software.

• Copy or misuse Freshul content without permission.

• Engage in unlawful or harmful activities.

Violation of these Terms may result in account suspension or permanent removal.

Intellectual Property

All trademarks, logos, designs, graphics, software, content, and branding associated with Freshul remain the exclusive property of Freshul unless otherwise stated.

No part of the platform may be copied, reproduced, or distributed without prior written permission.

Privacy

Your use of Freshul is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Third-Party Services

Freshul may integrate with third-party payment providers, mapping services, analytics providers, and other technologies.

We are not responsible for the services, policies, or availability of third-party platforms.

Limitation of Liability

Freshul provides a technology platform that connects customers with independent businesses.

We are not responsible for:

• The quality of services provided by business partners.

• Injuries, damages, disputes, or losses arising from services performed by independent businesses.

• Delays, cancellations, or interruptions caused by businesses or circumstances beyond our reasonable control.

Our liability shall be limited to the maximum extent permitted by applicable law.

Account Suspension & Termination

Freshul reserves the right to suspend or permanently terminate any account that:

• Violates these Terms.

• Engages in fraud or illegal activity.

• Harms other users or business partners.

• Misuses the platform or its services.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions will be published on this page with a revised effective date. Continued use of Freshul after any changes constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which the services are provided, together with any other applicable international laws and regulations. Any disputes arising from these Terms shall be resolved in accordance with the applicable legal framework and the competent courts or dispute resolution authorities, unless otherwise required by law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact Freshul through our official support channels.

Thank you for choosing Freshul. We appreciate your trust and look forward to providing a secure, transparent, and reliable beauty and wellness booking experience.